140 characters – what’s the worst that could happen?

At a recent event organised by my agency (LEWIS Social Media summit) I got into a debate with a client and a colleague about whether it was right for a company to trust its agency to run its Twitter stream.

On one hand, my colleague didn’t feel this was right and the agency was overstepping the mark.

“It would be a logistical nightmare having to get tweets approved,” he argued.

Taking another stance, my client didn’t think it was in the spirit of Twitter for a PR agency to take this role.

I’m a bit uncertain about this one. I speak to journalists, analysts and other influencers all the time explaining to them what my clients do and stand for in my own words (of course this will largely incorporate the client’s messaging and principles).

I agree in the case of an official statement being made, it should be the official spokesperson for the company speaking, tweeting, blogging or providing the comment.

But for casual industry observations, can a PR person really do that much damage with 140 characters at their disposal?

If they can, maybe they’re the wrong agency.


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