Another day and another cold call from a automated service telling me about a PPI claim that I might have. I realise that companies all have to make money and trim costs wherever they can. Having ACTUAL people cold call only to be told no is an expensive business.
This post isn’t actually about that. I don’t mind people calling me. Well… I do when it’s inconvenient but if they catch me at the right time I’m happy to have a chat (and then say no).
This post is more about defining the terms of condition through which I’ll be marketed to. Hell having worked in PR for years, I’ve done the ‘media pitch’ only to catch journalists at an inopportune time thereby pissing them off. I know what it’s like being on the other side.
For those active in social media marketing will know, we talk a lot about the customer journey and optimise the customer touchpoints (phrases I hate). But as a customer, I feel that I should take responsibility for telling those that want to sell me something the terms of conditions by which to do so. A kind of personal API if you will
So with that in mind, here’s a typical online journey for me complete with the appropriate touchpoints (another word I hate).
Wake up (Between 6am and 7am)
- Check Twitter for Arsenal news, whoever I spoke to last night, any interesting trends
- Check Flipboard and Feedly for Sports news and other feeds on marketing, business, and technology news
- Check Timehop
- Possibly check Facebook
Bath time (7am ish)
- Listen to Talksport (unless it’s been a bad day for Arsenal then it’s Radio 4 or LBC)
- Watch a bit of BBC Breakfast following by Peppa Pig and or Noddy/Postman Pat/Thomas the tank engine (I have 2yr old in case anyone is wondering)
Journey into work (8am to 9am)
- Listen to Talksport (unless a bad day for Arsenal then see above)
- Listen to podcast by Mitch Joel /HBR/Jay Baer
Arrive at work (9am ish)
- Check Twitter,
- Check LinkedIn on any contacts I’m meeting or prospecting
- Feedly for industry related topics
Lunch at desk (bad I know) (1pm ish)
- Read latest Kindle book
Leave work (6pm ish)
- Listen to Talksport (chances are I’ve gotten over the bad Arsenal news)
- Listen to podcast
- Read book (kindle)
- Write blog post via WordPress mobile (as I’m doing now)
Get home (7pm ish)
- Watch Peppa Pig (urgh)
Evening chill out time (ie once daughter finally sleeps) (9pm ish)
- Watch TV (Comedy, drama or sport)
Bedtime (11pm ish)
- Check Feedly/Flipboard
- Check Facebook
That’s roughly it. If you’re a marketer and think you can find an gap to ‘interlock’ with me, feel free.
Since writing this post I’ve discovered a great tool built by Visual DNA that allows you take simple personality test that ascertains what brands you’ll likely be receptive to (amongst other things).
Mine is scarily accurate….